FAQ
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Assessments
  • chevron_rightWhy do I pay assessments to the Stone Oak POA?
    Stone Oak is a master-planned community.  Therefore, all property owners within Stone Oak POA boundaries pay assessments to the Stone Oak POA.  Residential property owners also pay assessments to their neighborhood HOA.  Some neighborhoods have a third HOA that manages their pool or recreational area. 
     
    One of the benefits of living or having a business in a master-planned community is everyone must follow the same set of restrictions, thus ensuring your property values.  For example, Stone Oak has a strict sign policy.  This is why you do not see multiple banners or cardboard signs.  All signage must follow the Stone Oak Sign Policy- it must be submitted for review, and approved, prior to display.  
  • chevron_rightHow much are Stone Oak POA assessments? How often are they due?
    Residential assessments in the amount of $116 are due ANNUALLY.  Commercial property assessments are calculated in accordance with the Stone Oak Master Plan, and are due QUARTERLY (4 times per year) - January, April, July, and October.  Payment must be received in our office by the due date on the assessment bill.  Late fees are added to accounts with an open balance the following day.
     
    More detail regarding how assessments are calculated can be found under our “Governing Documents” tab on our website, specifically on page 23 of the “Stone Oak Second Amended Bylaws,” Article XV, Member’s Obligations.
     
    If you ever have a question regarding your account balance and when it is due, please call our office at 210-858-8508, or you may email the Accounting Department at accounting@stoneoakpoa.com.  
  • chevron_rightWhat are my options for making my payment? Can I pay online?
    First, we must note that cash is never accepted in our office.  We offer several options for submitting your payment to the Stone Oak POA:
     
    1)  You can set up the payment through your bank's bill pay system.  Check with your bank, but this is usually a free service.  Please note we cannot accept electronic bank payments, therefore, your bank will issue a check, and mail it to us.  When scheduling your bill pay, we suggest allowing for a 10-day mailing time.  (For example, if the due date is the 30th, we would suggest setting the bill payment issue date in your bank's system as the 20th to allow for US Mail processing and delivery.)
     
    2)  You may mail a check or money order to our office at 19230 Stone Oak Pkwy, Suite 315, San Antonio, TX 78258.   Please note an exterior dropbox is NOT available at our new location. If you wish to come to the office to discuss your account, or drop off a payment, you MUST contact our office first to set up an appointment.  If you would like confirmation of receipt, or have any questions, please call 210-858-8508 or reach out via email to accounting@stoneoakpoa.com.  Please ensure your Stone Oak property address, or account number, are noted on your check or money order.
     
    3)  You can make your payment online, on this website's homepage.  Please ensure you are utilizing Google Chrome or Internet Explorer before initiating this process.  Simply click on the "pay online" icon found just below the photo on our home page.  This will take you out of the Stone Oak POA website, and into a payment portal set up by our bank.  While in the portal, you can make a one-time payment, but will also be given the option to set up recurring payments on a credit card.  You will need to enter your account number and the amount you wish to pay. If you need confirmation of the amount owed or your account number, please contact our office at 210-858-8508, or accounting@stoneoakpoa.com.
     
    **Please note, there is a convenience fee associated with making a payment online- this fee is not collected by the Stone Oak POA.  Fees are as follows:
      -  a $2.50 convenience fee for payments made by e-check
      -  a 2.95% convenience fee for payments made with a credit card
      -  a $5.00 convenience fee for payments made with a debit card 
     
     
  • chevron_rightHow can I make my payment online?
     
    ** Please ensure you are utilizing Google Chrome or Internet Explorer **
     
    1.  Click on the PAY ONLINE button located just below the photo on our homepage
    2.  Create a payment portal profile
    3.  Enter your Stone Oak POA account number.  This is located on your invoice.
    4.  Once your profile is established, you will choose to make a payment
    5.  Enter the payment amount you wish to pay
    6.  Enter the method of payment
    7.  Once your payment has been initiated, you will receive an email confirmation.  That is your receipt.
    8.  The payment portal can be used as needed, or you can set up automatic payments
    9.  If you wish to set up scheduled payments, log back into the portal and choose to schedule a payment
     
    Please feel free to contact us at accounting@stoneoakpoa.com or 210-858-8508 if you need your account number or balance information.  
     
    As a reminder, there is a convenience fee associated with making a payment online.  This fee does not go to the Stone Oak POA.  Fees are as follows:
     
         -  a $2.50 convenience fee for payments made by electronic check
         -  a 2.95% convenience fee for payment made with a credit card
         -  a $5.00 convenience fee for payments made with a debit card
  • chevron_rightHow are Stone Oak POA assessments utilized?
    Each residential community within Stone Oak boundaries has its own Homeowners Association (HOA.) Your HOA takes care of everything within your neighborhood, and the Stone Oak POA takes care of the common areas outside the neighborhood, within the Stone Oak Master Plan established boundaries.  The Stone Oak POA utilizes assessments for the following:
    -To ensure architectural guidelines set forth by the Stone Oak Master Plan are upheld
    -Maintenance and upkeep of the 11 miles of landscaped medians within Stone Oak boundaries
    -Annual projects to beautify the common areas, and keep landscaping to standard
    -Projects that assist in conservation efforts, such as the transition from spray irrigation to drip
    -Implement and manage other projects or events that benefit Stone Oak Property Owners
     
     
  • chevron_rightHow do I change my mailing address?
    All changes to account information must be received in writing.  All information is kept private.  Complete this form and return it to us as soon as possible:  Owners Information Update Form   The completed form can be mailed to our office at 19230 Stone Oak Pkwy, Suite 315, San Antonio, TX 78258, or emailed to accounting@stoneoakpoa.com.
     
    ** Please note:  If you are registered on our website, please know the above form does NOT update any website registration information.  To update that information, you must log into the website.
  • chevron_rightCan I receive my assessment bill via email?
    Yes!  We are able to offer paperless delivery.  If you would like to receive your future Stone Oak POA assessment bill, and other accounting correspondence, via email, please complete this form: Paperless Billing Form
     
    Please be sure to utilize an email you check often!
     
    The completed form can be mailed to our office at 19230 Stone Oak Pkwy, Suite 315, San Antonio, TX 78258, or emailed to accounting@stoneoakpoa.com. 
Helpful Information
  • chevron_rightHow do I reach Stone Oak POA office staff?
    You are welcome to call our staff at 210-858-8508.  Office hours are Monday-Thursday, 8:00AM-5:00PM, and Friday 8:00AM-4:00PM. 
     
    In office is by appointment only.  The POA office is located at 19230 Stone Oak Pkwy, suite 315 (inside the Falcon Bank building.)  Before coming to the office, please call or reach out via email to set up an appointment with our staff.
     
    Below are staff emails:
     
    Association Manager, Meg Lorente, mlorente@stoneoakpoa.com
    Accounting Manager, Joanne Gutierrez, jgutierrez@stoneoakpoa.com
    Accounting Assistant, Tracy Liu, tliu@stoneoakpoa.com
    ARC Coordinator, Kristina Hock, khock@stoneoakpoa.com
     
  • chevron_rightHow do I reach the Board of Directors?
    As the Directors are all volunteers, the Association Manager acts as the main contact on behalf of the Board of Directors.  You are welcome to reach out to Meg Lorente at mlorente@stoneoakpoa.com.  She will forward any comments meant for the Directors accordingly. If you feel strongly you need to reach out to a Director individually, all Director contact information is listed on the "Board of Directors" page found on the Home dropdown menu.
  • chevron_rightWho provides the trash service in my HOA? How can I set it up?
    Ungated communities have trash service provided by the City of San Antonio.  You can read about their services by clicking HERE.  Visit their website HERE for information regarding collection schedules, and other details. You can also call 311 with any questions.  (For the City of San Antonio 2025 Holiday Trash Schedule click HERE)
     
    Gated communities are serviced by Republic Waste.  Click HERE for collection information. They can be reached at 210-304-2700.   (For the Republic Services 2025 Holiday Trash Schedule click HERE)
     
     
  • chevron_rightI live in a gated neighborhood. Do I have bulky trash pick-up options?
    Once a year Republic Services will provide gated communities with a free bulky trash pick-up service ONLY during the neighborhood's designated week.  Click HERE to view the 2024 schedule.  Be sure to read the guidelines carefully.  If you miss your week, you can arrange a personal bulky pick-up for a fee by calling their customer service at 210-304-2700.  When the 2025 schedule is provided to us, we will post a link.